Most ARC Games items come with a 90- day warranty. If you experience an issue with your product while it’s under warranty, please contact us to receive an RMA (Return Merchandise Authorization). Upon receiving the RMA number, ship back ONLY the item that is defective within 20 days to facilitate an exchange.
After the item is inspected and deemed to be a manufacturing defect then the will be replaced or the amount will be refunded to your account.
Warranty covers manufacturing defects ONLY and will not cover issues related to abuse, misuse or normal wear and tear including dust, humidity or heat.
Replacements may be obtained by contacting Customer Service. It is required for the defective product to be returned to us, and must include ARC Games-issued RMA (Return Material Authorization) written on the outside of the package, sent prepaid and properly packaged for safe shipment. ARC Games will then send a new replacement item to you with prepaid ground shipping.
The ARC Games Warranty is defined as the serviceable life of the product in question. This is defined as the period during which all components are available. Should the product be determined to be irreparable, ARC Games reserves the right to substitute the defective product with an equivalent if available, or to retract the Warranty if there is no replacement available.
The above warranty is the only warranty authorized, in any way, by ARC Games.
This warranty does not cover abuse or misuse or any item that is moved or repaired without authorization by ARC Games. The following products are excluded from any warranty: pinball machines and arcades made prior to 1990, any item being used in a non-residential setting, any item used at a rental property and items noted “as is” in the product description. Coin-mechanisms are not included with purchase of machines and are not covered by warranty.
In no way, under any circumstances, will ARC Games be held liable in any way for damages that may include circumstances including loss of pleasure, loss of enjoyment, loss of savings, or any other obscure, incidental, or consequential damages arising out of the use, or inability to use such products.